Shipping Policy

At CityofKitz, we aim to ensure a smooth and efficient delivery experience for all our customers. Please note that shipping times may vary depending on the specific item and the handling times of our suppliers.

Our standard delivery timeframe is 7 to 14 business days. These are estimated delivery times and may be subject to change due to factors beyond our control, such as courier delays or supply chain disruptions.

We are committed to processing and dispatching orders as quickly as possible and will always strive to provide timely updates regarding your shipment.

If you have any questions or require assistance with your order, our customer service team is here to help.

Refund Policy

At CityofKitz, customer satisfaction is important to us. However, due to the custom-made nature of our products—particularly kits with or without personalized printing—all sales are final. These items are made to order and are not held in stock, which means we are unable to offer refunds or exchanges.

Refunds will only be considered in the event of a confirmed error on our part, such as dispatching an incorrect size or incorrect spelling that differs from the information submitted in the original order. Prior to processing, all orders are carefully reviewed to ensure accuracy.

Please note that orders cannot be modified once submitted, so we strongly encourage customers to double-check all details—including size selection, spelling, and personalization—before completing their purchase.

We appreciate your understanding and thank you for choosing CityofKitz.