Shipping Information:
Please note that shipping times may vary depending on the handling times of individual suppliers. Our standard delivery window is between 7 to 14 business days. These timeframes are estimates and may be subject to change due to unforeseen circumstances. We are committed to ensuring your order is delivered as efficiently and promptly as possible.
Consumer Data Privacy Policy
At our sports apparel store, we are committed to protecting the privacy and security of our customers' personal information. We employ advanced encryption technologies and robust security protocols to safeguard all customer data against unauthorized access, disclosure, or misuse.
We do not share, sell, or distribute customer data to any third parties for marketing or commercial purposes. All personal information is handled in strict compliance with applicable data protection laws and industry best practices.
Our security systems are regularly reviewed and updated to ensure the highest standards of data protection. We are dedicated to maintaining the trust of our customers by upholding the confidentiality and integrity of their personal information at all times.
Refund Policy
Due to the custom nature of our products, including kits with or without personalized printing, all sales are considered final. These items are made to order and are not held in stock, which means we are unable to offer refunds or exchanges once an order has been placed.
Refunds will only be considered in the case of a verified error on our part, such as dispatching an incorrect size or misspelling a name that was correctly submitted in the original order. Each order is thoroughly reviewed prior to processing to minimize the possibility of such errors.
As orders cannot be modified after submission, we strongly advise customers to carefully review all details—including size, spelling, and personalization—before completing their purchase.
We appreciate your understanding and cooperation.
Size Guide
At CityofKitz, we are committed to helping you find the perfect fit for your sportswear. Our sizing is designed to be true to size and accommodates a wide range of body types. However, we understand that individual fit preferences and body shapes can vary.
If you have any questions or concerns about sizing, our team is here to assist you. You can reach us through our live chat feature located at the bottom of the page for real-time support, or by visiting our Contact page to send us a message.
We’re always happy to help you select the right size so you can feel confident and comfortable in your CityofKitz gear.